Volunteer with Lifeline Melbourne

Applications to train as a Volunteer Lifeline Telephone Crisis Supporter in 2019.

This course, which includes recognised Units of Competency, is designed to train and accredit you to provide care and support to people in crisis.

Crisis Supporters from diverse backgrounds and of all ages volunteer with Lifeline Melbourne. Our volunteers may be studying, employed or retired, however they all bring a wealth of experience to their role.

It’s not necessary to have counselling experience or skills in order to be selected for training. We are looking for volunteers who have empathy, a mature outlook, and can listen and respond warmly to the concerns of others.

Being a Crisis Supporter is an important commitment. If you are considering applying for this course, please read the following information and attachments carefully prior to submitting your application.

Please note the course fee in 2019 is $950. To apply, you must be an Australian resident.

To find out more download our pre enrollment information pack 

  • September-November 2019 Daytime Full
  • Lifeline is currently reviewing the Crisis Supporter Training program. The revised program will commence in January 2020. Therefore no further programs will be scheduled for 2019 whilst this important work is occurring.

    The next available program(s) will be in January 2020 and schedules will be available on the website in late September

    To apply to train as a Volunteer Lifeline Telephone Crisis Supporter complete the application form and send to Wesley.lifelinetraining@vt.uniting.org

    Nationally Recognised Training

    What’s involved in becoming a Lifeline Volunteer?

    To become an accredited Lifeline Telephone Crisis Supporter you will be required to undertake a specialist workplace-based training program, called Crisis Supporter Workplace Training, in telephone crisis support skills.

    This comprehensive and highly regarded course covers a range of crisis support skills, suicide intervention skills and community issues. Training at Lifeline Melbourne may complement other training courses in counselling and psychology, and is often recommended by these types of courses. However we welcome applications from people with all types of backgrounds and life experiences.

    The training involves a varied learning environment. This includes elements of online learning, lectures, group work and student placement. It takes approximately 12 months to complete the training which includes a probationary period of 62 hours over nine months.

    What accreditation do Crisis Supporters receive?

    Lifeline Telephone Crisis Supporter Workplace Training is mapped to Units of Competency from the Community Services Training Package. Successful completion will result in a Statement of Attainment for the following four units:

    • CHCCCS003 Increase the safety of individuals at risk of suicide
    • CHCCCS019 Recognise and respond to crisis situations
    • CHCCCS028 Provide client-centred support to people in crisis

    Successful completion of these units and ongoing workplace-based training is required to volunteer as a Telephone Crisis Supporter for Lifeline Melbourne.

    The following programs are included in the course fees:

    Mental Health First Aid (MHFA)

    The two day course is an internationally recognised program included in the Crisis Supporter Workplace Training. Delivered as an interactive workshop, MHFA prepares volunteers to provide mental health support and interventions for both help seekers and others in the workplace, family or wider community. This is an accredited course. Students receive a certificate of attendance and can receive accreditation for a three year period.

    Suicide intervention skills training (ASIST)

    The Applied Suicide Intervention Skills Training (ASIST) course is a globally recognised program included in all of our training courses. It is delivered over two days. ASIST prepares volunteers to provide suicide first aid interventions. Many people who have completed ASIST say that it’s a life changing program for them.