Volunteer with Lifeline Melbourne

Apply to train as a Volunteer Lifeline Telephone Crisis Supporter in 2021.

This course, which includes recognised Units of Competency, is designed to train and accredit you to provide care and support to people in crisis.

Crisis Supporters from diverse backgrounds and of all ages volunteer with Lifeline Melbourne. Our volunteers may be studying, employed or retired, however they all bring a wealth of experience to their role.

It’s not necessary to have counselling experience or skills in order to be selected for training. We are looking for volunteers who have empathy, a mature outlook, and can listen and respond warmly to the concerns of others.

Being a Crisis Supporter is an important commitment. If you are considering applying for this course, please read the following information and attachments carefully prior to submitting your application.

Please note the course fee in 2021 is $950. To apply, you must be an Australian resident.

To find out more download our pre enrollment information pack 

The application period for 2020 Lifeline Crisis Support Worker Training (CSWT) program is now closed. Lifeline remains committed to providing Crisis Support Worker Training and has adapted their training, experiences and operations to ensure the health and safety of their team members and community. Unfortunately, due to the current COVID-19 crisis, Lifeline has reached capacity to accept further applications for the remainder of the year. Applications submitted will be considered for training programs starting in 2021.

We are now accepting applications for trainings for 2021.

To apply to train as a Volunteer Lifeline Telephone Crisis Supporter complete the application form and send to LifelineTraining@vt.uniting.org.

Please ensure that your application form is personally signed and email your full application form as a single Word doc or PDF (not page by page); we do not accept digital signatures or photos of your application form.

Please also ensure that your character reference letter has been personally signed and dated, and is printed on a company letterhead or Word doc showing your referee’s full name, address and contact number; we do not accept copies of emails as character references.

Nationally Recognised Training

What’s involved in becoming a Lifeline Volunteer?

To become an accredited Lifeline Telephone Crisis Supporter you will be required to undertake a specialist workplace-based training program, called Crisis Supporter Workplace Training, in telephone crisis support skills.

This comprehensive and highly regarded course covers a range of crisis support skills, suicide intervention skills and community issues. Training at Lifeline Melbourne may complement other training courses in counselling and psychology, and is often recommended by these types of courses. However we welcome applications from people with all types of backgrounds and life experiences.

The training involves a varied learning environment. This includes elements of online learning, lectures, group work and student placement. It takes approximately 12 months to complete the training which includes a probationary period of 62 hours over nine months.

What accreditation do Crisis Supporters receive?

Lifeline Telephone Crisis Supporter Workplace Training is mapped to Units of Competency from the Community Services Training Package. Successful completion will result in a Statement of Attainment for the following four units:

  • CHCCCS003 Increase the safety of individuals at risk of suicide
  • CHCCCS019 Recognise and respond to crisis situations
  • CHCCCS028 Provide client-centred support to people in crisis

Successful completion of these units and ongoing workplace-based training is required to volunteer as a Telephone Crisis Supporter for Lifeline Melbourne.