Volunteer with Lifeline Melbourne

Thank you for your interest in the Lifeline Crisis Supporter Workplace Training program. Due to the huge number of applications we have received in the last few months, applications for the Crisis Supporter Workplace Training program are currently closed. We will dedicate some time to go through every application and will aim to reopen them in 2021.

Please note, we do not have the capacity to put people on a waiting list.

If you have any questions please do not hesitate to email: LifelineTraining@vt.uniting.org

Nationally Recognised Training

What’s involved in becoming a Lifeline Volunteer?

To become an accredited Lifeline Telephone Crisis Supporter you will be required to undertake a specialist workplace-based training program, called Crisis Supporter Workplace Training, in telephone crisis support skills.

This comprehensive and highly regarded course covers a range of crisis support skills, suicide intervention skills and community issues. Training at Lifeline Melbourne may complement other training courses in counselling and psychology, and is often recommended by these types of courses. However we welcome applications from people with all types of backgrounds and life experiences.

The training involves a varied learning environment. This includes elements of online learning, lectures, group work and student placement. It takes approximately 12 months to complete the training which includes a probationary period of 62 hours over nine months.

What accreditation do Crisis Supporters receive?

Lifeline Telephone Crisis Supporter Workplace Training is mapped to Units of Competency from the Community Services Training Package. Successful completion will result in a Statement of Attainment for the following four units:

  • CHCCCS003 Increase the safety of individuals at risk of suicide
  • CHCCCS019 Recognise and respond to crisis situations
  • CHCCCS028 Provide client-centred support to people in crisis

Successful completion of these units and ongoing workplace-based training is required to volunteer as a Telephone Crisis Supporter for Lifeline Melbourne.