24/7 crisis support and suicide prevention services
Lifeline is a confidential, 24-hour telephone crisis support service available every day of the year to anyone, anytime and from anywhere in Australia.
You can call Lifeline any time of the day or night on 13 11 14.
If you’re in immediate danger, call 000.
Anyone experiencing a personal crisis or thinking about suicide can contact Lifeline. Regardless of age, gender, ethnicity, religion or sexual orientation, we respect everyone’s right to be heard, understood and cared for. Every minute of every day there’s a call to Lifeline. People call about:
- Suicidal thoughts or attempts
- Relationship worries
- Mental health concerns, such as anxiety or depression
- Loneliness and isolation
- Loss and grief
- Abuse and trauma
- Stresses from work, family or society
- Self-help information for friends and family.
What happens when you call 13 11 14?
Our trained telephone crisis supporters will answer your call and:
- Listen to your situation
- Provide immediate support
- Assist to clarify options and choices available to you
- Provide you with referral information for other services in your local area.
Visit the Lifeline website for more crisis support information and helpful resources.
Volunteer with Lifeline Melbourne
By volunteering your time and skills to Lifeline Melbourne you can help people in crisis. To become a volunteer Lifeline Telephone Crisis Supporter you’ll need to undertake training. This prepares you to be confident, skilled and able to provide support to Lifeline callers in their time of distress.
Lifeline Melbourne training programs
Wesley Mission Victoria operates the Lifeline centre in Melbourne. In addition to providing telephone crisis support, we offer a broad range of training for individuals, corporate and community groups: